Knowledgebase

Creative Answers email system includes a utility to synchronize Outlook with your Email Account.  You can download this utility by logging into your webmail account and by:

1. Login to your account on the webmail at http://bizmail.creativeanswers.com.au
2. Go to: Settings
3. Go to: SmarterMail Client Utilities
4. Download SmarterMailSync for Outloook for the version you are running

When installing SmarterMailSync for Outlook, make sure that all OUTLOOK.EXE processes have been terminated. If you are unsure how to check then restart your PC and do not start Outlook until you have completed these steps.  SmarterMailSync is an Outlook Addin and Outlook will only include these if Outlook is not running.

Once SmarterMailSync for Outlook has been installed, you need to only run Outlook and the option should be available as one of your toolbars.

You will need to configure an email account:

1. Click on SmarterMail Sync then Account Settings.
2. Click Add
3. Enter a Display Name
4. Enter the URL of your SmarterMail Web Interface
5. Enter your email address and password
6. Click Next
7. SmarterMailSync will query your Server for Status and capabilities
8. Click Next
9. Select what you want to synchronise, and where you would like to sync them.
10. Click Next
11. Select how you want the Synchronisation to behave at Startup and/or Shutdown.
12. Click Next.
13. Click Finish

To Synchronise, you can Click “Synchronise” then the account you want to sync.

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