Knowledgebase

Desktops running Microsoft Vista and Outlook 2007 sometimes do not display the synchronisation tab when the Smartermail sync software is loaded.  Please follow these steps to correct the issue:

1. Make sure that Outlook.exe process is not running on your PC
   1. Use the Task Manager to make sure that Outlook.exe is not running
   2. If the Outlook.exe is running you can restart the PC and not start Outlook or if you are an experienced PC user you can stop Outlook.exe using other approaches
2. Uninstall and Reinstall SmarterMail Sync 
3. Start Outlook, if the Synchronisation tab still does not appear, do the following:
   1. In Outlook go to Tools and TrustCenter
   2. Select Addins
   3. Uncheck Apply Macro Security settings to install Add-Ins
   4. Click OK
4. If you are still having a problem, you need to verify that the Windows Vista User Account Control feature is enabled. You can verify this at:
   1. In Windows Vista go to the Start menu
   2. Click the Control Panel
   3. User Accounts
   4. Make sure that the UAC control is On.   Click Turn User Account Control (UAC) on to enable it
   5. Once it is enabled, then you will need uninstall and reinstall, SmarterMail Sync.

Add to Favourites

Print this Article