Knowledgebase

If you cannot send email from your PC email client and your are receiving the error "550 Authentication is required for relay" then you need to correct the setup for your email on your PC.

The reason for this error is that your email server requires SMTP Authentication to send outgoing mail.  This is to prevent someone logging in as you to send emails.  In order to resolve this issue you will need to configure your email client such as Outlook, Outlook Express, Eudora, Thunderbird etc to enable authentication.

Creative Answers provides tutorials for enabling the authentication for the major email clients.  The tutorials can be viewed at http://www.creativeanswers.com.au/Help_Support/Tutorials_-_Email_Setup_on_PC.aspx.

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