| Creative Answers customers who have signed up for the Activesync services can synchronise their iPhone email, contacts and calendar over the air. Activesync is part of the standard email outsourcing hosting packages.
If you have NOT subscribed to the Activesync services for contacts and calendar you can only synchronise your "email" over the air. Please read this article for setting up email only http://client.creativeanswers.com.au/knowledgebase.php?action=displayarticle&id=40. If you would like the full synchronisation function, please contact Creative Answers.
This article explains how to configure the iPhone for email,calendar and contact synchronisation.
To configure your iPhone to synchronise the email, contacts and calendars please follow these instructions:
- On your iPhone, go to Settings
- Select Mail, Contacts, Calendars
- Select Add Account
- Select Microsoft Exchange
- Fill in your email address, username and password. Leave the domain name field empty
- Set the Description to the name you want to use for this account on your iPhone. By default it will be your email account
- Select Next
- The iPhone will try to verify the settings and will provide a message saying it could not verify. This is OK as it cannot locate the email server at this point. Please continue with the next step.
- It will prompt you to enter the server name. Please enter bizmail.creativeanswers.com.au
- Select Next
- Select which services you want active from Mail, Contacts and Calendars. Please note if you have your email account setup using POP or IMAP it will no longer be needed as this can also create an email account.
- Select Done
- By default the iPhone will only show you the last three days. To change this continue on otherwise jump to step 16
- Select the account you just created
- Select "Mail Days to Sync"
- Set the period you want to apply
- Your iPhone is now setup and ready for use. Press Home to go back to the home page. You can access Mail, Contacts and Calendars and it will synchronise with the server over the air.
Please note you require data access on your telco provider account. If you use WiFi only it is not needed.
If you have difficulties, the likley cause is one of the following:
- You made a typo in entering the details. Please note that if you make an error on the iPhone, it sometimes requires you to delete the account and start again as it will not allow you to edit some fields
- You do not have no network access via either WiFi or through your telco provider
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