Knowledgebase

The spam settings for your email account or for your domain can be adjusted to suit individual or business needs.  This article discusses how to adjust the settings.

Caution: we receive an equal number of requests to tighten the spam settings as we do to ease the spam settings.  The default position has been adjusted over an extended period of time and is a reasonable position for most businesses.  If you are having an issue with just one email or domain then consider using the Trusted Sender settings or individual Spam/Not Spam settings.  Changes to the main settings will affect all users.

When an email is received it is run through many spam checks.  Each spam check can allocate points based on the type of test.  At the end of the spam check process the total points allocated is used to determine the action.  The actions can be Do nothing, add prefix text, Move to a folder or Delete the email.  The default position is to delete all medium and high spam.

There are two major settings that can be applied at an individual email account or across a domain.  These are:

1. Spam settings affecting all incoming emails
2. Marking en email account or domain as a trusted sender
3. For users with IMAP, login to webmail and right click the email to mark it as spam or not spam

Adjusting Spam Settings for an Individual Account

1. Login to webmail
2. Select Settings
3. Expand the Filtering option (by pressing the plus icon if needed)
4. Select Spam Filtering
5. Select "Override spam settings for this account"
6. Select the Actions tab
7. Set the actions to be taken.  Please note that the default Actions for Medium and High are to delete the email.  If you want this action to remain you must set them here.
8. Select Save

Adjusting Spam Settings for all Email Accounts in a Domain

This option is only available to businesses on a plan that provides Domain Administrator access.

1. Login to webmail
2. Select Settings
3. Select Domain Settings
4. Select Spam Filtering
5. Select "Override spam settings for this account"
6. Select the Actions tab
7. Set the actions to be taken.  Please note that the default Actions for Medium and High are to delete the email.  If you want this action to remain you must set them here.
8. Select Save

By passing Spam checking for one incoming email address or domain on an Individual's Email Account

1. Login to webmail
2. Select Settings
3. Select Trusted Sender
4. Add in the domain name or email that you wish to bypass the spam check
5. Select Save

By passing Spam checking for one incoming email address or domain on All Email Accounts in a Domain

1. Login to webmail
2. Select Settings
3. Select Domain Settings
4. Select Trusted Sender
5. Add in the domain name or email that you wish to bypass the spam check
6. Select Save

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