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Portal Home > Knowledgebase > Online Backup > I am unable to open my Outlook email client during the backup. I get an error that indicates that the file is in use. Why?

I am unable to open my Outlook email client during the backup. I get an error that indicates that the file is in use. Why?

An error occurs in earlier operating systems where the Online Backup service locks the Outlook files.  This error should not occur in Windows XP, Windows Vista, Windows 2003 and Windows 2008.

To resolve this issue, close the Microsoft Outlook email client before initiating the operation.



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